Beyond Luxury: the unparalleled standards of Castle Baths gift baskets
The Castle Baths spa gift experience is unlike any other, for both giver and receiver. It's the sense of feeling on top of the world when you take the wheel of a brand new, shiny car. It's the warm fuzzy feeling of accomplishment at having made the world a better place. It's, well... hard to describe, but we'll try.
Our commitment to you extends well beyond our strict standards for every product's quality, purity, and packaging. Here are the answers to some of the most frequently asked questions about our skin care and bath product gift baskets and gifting policies. If your question is not answered below, please feel free to call or email us.
About Castle Baths and our products
About packing and shipping:
About ordering and navigating our site:
Questions about Castle Baths and our products:
What types of spa gift baskets do you offer?
We offer unique spa gift baskets for almost every occasion you can imagine, from birthday and holiday gifts, to get well and sympathy gifts, to corporate gifts and gifts for pet lovers featuring our Anna Designer Pet brand of natural pet shampoos and soaks. We are known for our popular love basket and for our "Best Day Ever" Happy Birthday Gift Baskets featuring decadent chocolate cake slice soap. Check out some of our most popular and best selling gift baskets below:
Top 3 best selling spa gift baskets
Why should I order my gift basket from Castlebaths.com?
Castlebaths.com is a small, woman-owned Christian company dedicated to providing unique and purposeful gift baskets filled with our very own natural skin care and bath products. My name is Laura, and I am Castle Baths. I am not a corporation. I’m a real human being, and Castle Baths is my life. I eat, breathe, and live Castle Baths. I place quality above everything and use all of my products myself before offering them to customers to ensure everything is safe and actually works.
If I had to summarize what makes Castle Baths different from everyone else in one word I would have to say, “Hands on.” Okay, that’s two words, but my point is that I and my team of coworkers have our hands into everything here, from formulating our own products in-house to designing and printing the labels on our bottles and jars. Our hands-on approach to every aspect of our business ensures that you and your loved ones receive only the best pampering experience nature has to offer and products that aren’t just natural but 100% free of any ingredients that have been linked to cancer or birth defects.
Can I be sure your products are actually natural and 100% non toxic?
Yes, you can! Castle Baths is one of only 322 companies to be awarded Champion status by the Campaign for Safe Cosmetics, a coalition of 170 U.S. based nonprofit organizations that advocate for the use of safe and sustainable ingredients in skin care and bath products. Members of the coalition include the Breast Cancer Fund, the Environmental Working Group, and other national 501c3 nonprofit organizations.
We disclose all of our ingredients and check our product formulations regularly against the latest data provided by the Environmental Working Group’s SkinDeep Cosmetics Database to ensure that we continue to meet (and often exceed) European Union standards for skin care and bath products, which are much stricter than current U.S. regulations.
Plus, we test all of our products on ourselves - never on animals! Castle Baths is cruelty-free certified through the Coalition for Consumer Information on Cosmetics’ (CCIC) Leaping Bunny program.
Leaping Bunny not only requires us to provide documentation to prove that we never test on animals, but also requires the same for all our suppliers. There is not a single product that we offer that I have not tested on myself and continue to use myself regularly. You won’t find anything but CB products in my medicine cabinet!
Are the products you include in your baskets sample sized?
No, all of the products we include in our skin care and spa gift baskets are the actual full size offered individually elsewhere on this site unless otherwise specified.
Questions about customization:
Will you customize a basket for me?
Absolutely! We are more than happy to customize any of our baskets to meet your needs or create a whole new basket just for you. Just call or email us and tell us what you're looking for, and we'll price it out and take care of everything.
Can I add to a basket?
Sure! We can easily add products to any of our existing baskets. Just call or email us and tell us what you want and we'll price everything out.
Can I add a custom message to the card?
Yes. You may include a custom, handwritten message for the included greeting card with any basket free of charge. You can add your message to the comment section during checkout. We'll take care of the rest!
Questions about packing and shipping:
How do you pack your baskets?
We take our commitment to you and our planet seriously in every aspect of our business, including our packaging. Our baskets are made from fast-growing, sustainable bamboo and our USPS boxes, packing peanuts and tissue paper are all made from recycled materials. Additionally, we are a gold-level Green America Certified business, which means not only do we adhere to Green America's strict standards for safety and sustainability, but we also use our business as a platform to promote social and environmental activism.
We shrink-wrap all of our baskets to protect their contents during shipping and top everything off with a beautiful bow and greeting card (in which you can request a custom, handwritten message free of charge.) Then your basket will be boxed with packing peanuts as an extra layer of protection and shipped.
What type of baskets do you use?
Most of the baskets we use are bamboo. We will change out some baskets seasonally to match a particular holiday, season or event.
What shipping methods do you use?
We ship USPS Priority Air Mail. We try to get all our baskets out the door and delivered within a 1-3 business day window. Most of our baskets ship free, but a few carry a flat shipping rate of $6.95 for orders within the continental U.S.
We also ship internationally, also through USPS Priority Air Mail. For more information on our international shipping policies and rates, please see our shipping policy page.
Can I have my gift shipped faster?
Yes, but we will need to invoice the shipper and pass on the extra cost of the faster shipping to you. Currently, the only choice we can offer is USPS Express Shipping, which typically takes 1-2 business days for orders placed within the continental U.S. Our default shipping option is USPS Priority Air Mail, which typically takes 1-3 business days and is included in the gift order unless otherwise specified.
Express shipping normally runs about $30 more than the original cost of the order. If you wish your order to be shipped express, you will need to call us and request this service. We will only charge what it actually costs us to express ship your order.
Questions about ordering and navigating our site:
How can I place my order?
Castlebaths.com is a full e-Commerce store. Just visit our Gift Baskets page and categories and if you see one you want, add it to your online shopping cart. Once that’s done, you can either proceed to checkout or continue shopping (maybe for a gift for yourself while you’re at it?)
What types of payment do you accept?
We accept most major credit cards, checks and money orders, as well as PayPal. You can even pay with your Amazon.com account if you’d like.
How far in advance should I place my order?
We will process and ship your order within 24 hours from the time you place it, with some limitations. For our U.S. customers, the time in transit is usually within 1-3 business days. Once your order ships, you should receive a confirmation email along with tracking information so you can see where your package is at every step of the way.
We ship USPS priority mail and only charge a flat $6.95 shipping fee for any destination in the continental U.S., and orders over $69 ship free. Please note orders from Alaska and Hawaii carry a flat rate of $9.95 but still ship free for orders over $69. If you desire express shipping, this normally runs about $30 more, and you will need to call and request this service. We will only charge what it actually costs us to express ship your order.
For international customers, we ship USPS Priority Air, and most orders will arrive within 7-10 business days. For our international shipping rates, please see our shipping policy page. Please note that your country’s customs authority may occasionally hold your order a little longer.
How can I contact you if I need additional help?
Our e-Commerce site is live 24/7 and we are in our office to assist you Monday through Saturday 10-6 PM. Our office is closed Sunday but email is welcome.